www.cou7box.com/copywriting

Privacy Policy

Effective Date: 01 June 2025
Last Updated: 16 November 2025

This Privacy Policy (“Policy”) explains how Cou7box / RSA Vision Sdn Bhd (“Company”, “we”, “our”, or “us”) collects, uses, stores, and protects the personal information of users (“you”, “Customer”, or “User”) who access our website, platform, or purchase our products and services, including digital products.

By accessing our website or purchasing our products, you acknowledge that you have read, understood, and agreed to this Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Identification Information
  • Full name
  • Email address
  • Phone number
  • Billing information
  • Identification details voluntarily submitted
1.2 Payment Information

Processed via third-party providers (e.g. Stripe, Billplz, SenangPay, ToyyibPay).
We do not store full credit/debit card details.

1.3 Technical & Device Information

  • IP address
  • Browser type
  • Operating system
  • Device identifiers
  • Access logs
  • Cookies & tracking technologies
1.4 Usage Information

  • Pages visited
  • Time spent
  • Click behaviour
  • Downloads of digital products
  • Course/video progress (if applicable)
1.5 User-Submitted Information

Any information voluntarily submitted through forms, emails, surveys, or chat support.

2. How We Use Your Information

We use collected data for the purposes below:

  1. To process purchases and deliver digital products
  2. To verify customer identity and manage accounts
  3. To provide customer support and communication
  4. To send updates, newsletters, or promotional materials
  5. To improve website functionality and product quality
  6. To analyze user behaviour for optimization and security
  7. To enforce our Terms of Use & protect intellectual property
  8. To comply with legal obligations and regulatory requirements
We do not sell, rent, or share your personal information with unrelated third parties.

3. Legal Basis for Processing (Applicable for PDPA / GDPR)

We process personal data based on:

  • User consent
  • Performance of a contract (e.g., delivering digital products)
  • Legitimate business interests (e.g., fraud prevention)
  • Compliance with law
4. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve user experience
  • Track website performance
  • Save login preferences
  • Analyze traffic
Users may disable cookies via their browser settings, but some functions of the Platform may be affected.

5. Data Storage & Security

We take commercially reasonable measures to protect your data, including:

  • SSL encryption
  • Secure servers
  • Restricted access controls
  • Industry-standard cybersecurity practices
However, no method of transmission over the Internet is 100% secure.

The Company is not liable for breaches beyond reasonable control (e.g., third-party attacks).

6. Data Retention

We retain personal data as long as necessary for:

  • Fulfilling transactions
  • Legal compliance
  • Resolving disputes
  • Business operations
Users may request data deletion subject to limitations in Section 11.

7. Third-Party Services

We may share certain data with third-party service providers solely for operational purposes, such as:

  • Payment processors
  • Email marketing tools (e.g., MailerLite, ConvertKit)
  • Analytics platforms (e.g., Google Analytics)
  • Cloud hosting providers
  • Customer support systems
All third-party partners are obligated to maintain confidentiality.

8. Marketing Communications

We may send promotional emails or product updates to Users who opt in.
Users may unsubscribe at any time via:

  • “Unsubscribe” link in email
  • Emailing admin@cou7box.com
9. Minors’ Privacy

Our services are not intended for individuals under 18 years old.
We do not knowingly collect personal data from minors.
Parents may contact us to request deletion of such information if submitted.

10. International Data Transfers

If our servers or third-party tools operate outside your country, your data may be transferred internationally.

By using our Platform, you consent to such transfers.

11. Your Rights (PDPA/GDPR Aligned)

Users may request the following (subject to verification):

  • Access to personal data
  • Correction of inaccurate data
  • Restriction of data processing
  • Data deletion (“Right to be Forgotten”)
  • Withdrawal of consent
  • Data portability
Requests must be submitted to: admin@cou7box.com

12. Links to External Sites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

13. Changes to This Policy

We may modify this Policy at any time.

Changes take effect upon posting the updated version on the Platform.

Continued usage constitutes acceptance of the updated terms.

14. Contact Information

For questions or privacy-related requests, contact:

Cou7box by RSA Vision Sdn Bhd
📧 Email: admin@cou7box.com
🌐 Website: www.cou7box.com